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Return Policy

Lothric Labs Return Policy

At Lothric Labs, we strive to ensure your satisfaction with every purchase. Please review our return policy to understand the procedures and conditions for returns, refunds, and exchanges.

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1. General Policy: 14‑Days No‑Questions‑Asked Returns (Most Products)

For most physical products sold by Lothric Labs, we offer a 14‑day no‑questions‑asked return window starting from the date the product arrives at your destination.

  • You may return eligible items within 14 calendar days of confirmed delivery, return authorization required.

  • Returns apply only to new, unopened, or unused physical products purchased directly from Lothric Labs.

  • Refunds are issued to the original payment method once the item is received and inspected.

  • Rare exceptions apply (see Sections 2–4).
     

2. Services (Design & Printing)

No refunds or returns are available for any design, labor, or 3D printing services purchased from Lothric Labs. All service and labor sales are final.
 

3. Software

No refunds, returns, or exchanges are available for any software purchased from Lothric Labs. All software sales are final.
 

4. Ultimaker, Makerbot, Mingda, & PioNext Printers

These manufacturers require special handling and are excluded from the standard 14‑day return window.

  • Returns, refunds, or exchanges require written authorization from Lothric Labs before proceeding.

  • Authorized returns or cancellations may be subject to a 15% restocking fee.

  • Unauthorized returns will not be accepted.
     

5. Return Authorization (Required for All Returns)

A written Return Authorization (RA) is required for any return.

  • Packages received without an RA will be refused.

  • To request authorization, email info@lothriclabs.com with your order details and reason for return.

  • A team member will review your request and provide instructions if the return is approved.
     

6. Condition of Returned Items

To qualify for a refund:

  • Items must be in their original condition.

  • For RA‑required items (Sections 2–4), original packaging, accessories, manuals, and documentation must be included.

  • Items that are used, damaged, altered, or missing components may be rejected.
     

7. Shipping Costs

  • If the return is due to a Lothric Labs error (wrong item, defect, damage on arrival), we cover return shipping.

  • For discretionary returns, customers are responsible for all return shipping costs unless otherwise specified in the RA.
     

8. Refund Processing

Once your returned item is received and inspected:

  • You will be notified of approval or rejection.

  • Approved refunds are processed within 7-10 business days.

  • Your bank or payment provider may require additional time to post the funds.
     

9. Contact Information

For questions or concerns about our return policy, please contact: info@lothriclabs.com

We appreciate your understanding and cooperation. Your satisfaction is our priority, and we are here to assist you with any issues or concerns.

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